FAQ
Ordering
Do I need an account to place an order?
Nope! You can check out as a guest. Creating an account simply makes it easier to track your orders and view your order history.
Can I change or cancel my order?
We start processing orders quickly, so if you need to change or cancel your order, please contact us within 12 hours of placing it. Once an order has been processed or shipped, we may not be able to make changes.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other secure payment options available at checkout.
Will I be charged any extra fees?
All prices are listed in USD. Your bank or card provider may apply currency conversion fees or international transaction fees, depending on your location.
Shipping
Where do you ship from?
Orders may ship from our fulfillment partners depending on product availability and your delivery address.
How long does shipping take?
Order processing usually takes 1 business day.
Estimated delivery time is typically 3–7 business days after your order ships.
Delivery times may vary slightly during holidays, peak seasons, or due to carrier delays.
How can I track my order?
Once your order ships, you’ll receive a tracking email so you can follow your package along the way.
Delivery Issues
What if I entered the wrong address?
Please contact us within 12 hours of placing your order. We’ll do our best to update it before the order ships.
What if my order says delivered, but I didn’t receive it?
First, please check around your mailbox, front door, building office, or with nearby neighbors. If you still can’t find it, contact us within 7 days of the delivery date and we’ll help you look into it.
Returns & Refunds
What is your return policy?
We offer a 60-day return policy on eligible items. If you’re not happy with your order, contact us and we’ll guide you through the return process.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrives damaged, defective, or incorrect.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery with your order number and clear photos of the issue. We’ll be happy to help make it right.
Refunds
How long do refunds take?
Once your return is received and approved, refunds are usually processed within 2 business days. Your bank or payment provider may take additional time to post the refund.
Security
Is my payment secure?
Yes. We use secure, encrypted payment gateways to help protect your payment information.
Contact Us
Still have questions? We’re here to help.
Email: service@holidaygrab.com
Response Time: Within 24 hours on business days.