Shipping & Delivery

Shipping Policy

At HolidayGrab, we work hard to get your order processed, packed, and delivered as quickly and safely as possible. Please review our shipping policy below for details about order processing, delivery times, tracking, and shipping support.

1. Shipping Destinations

We currently offer shipping to many locations, including:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • Other available international destinations

Shipping availability may vary depending on your location and product availability. If you have questions about whether we can ship to your country, please contact us at:

Email: service@holidaygrab.com

2. Order Processing Time

Orders are usually processed within 1 business day after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

3. Estimated Delivery Time

Estimated delivery time is typically 3–7 business days after your order ships.

Please note that delivery times are estimates and may vary slightly due to holidays, peak seasons, carrier delays, weather conditions, customs processing, or other factors outside our control.

4. Shipping Costs

Shipping costs, if applicable, will be calculated at checkout based on your shipping address and the available shipping method.

Any shipping promotions, free shipping offers, or discounts will be shown at checkout when available.

5. Order Tracking

Once your order ships, we’ll send you an email with your tracking number.

You can use this tracking number to follow your package along the way.

If you do not receive your tracking information or need help tracking your order, please contact us at:

Email: service@holidaygrab.com

For faster support, please include your order number and the email used at checkout.

6. Customs, Duties & Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country’s regulations.

These fees are the responsibility of the customer and are not included in the product price or shipping cost unless stated otherwise at checkout.

7. Missing, Lost, or Damaged Packages

If your package appears to be lost, damaged, or delayed, please contact us as soon as possible.

If your order is marked as delivered but you have not received it, please first check your mailbox, front door, building office, or with nearby neighbors.

If you still cannot locate your package, please contact us within 7 days of the delivery date so we can help look into it.

For damaged items, please include clear photos of the product and packaging so we can review the issue and help make it right.

8. Shipping Delays

While we do our best to deliver orders on time, occasional delays may happen due to carrier issues, holidays, weather, customs clearance, or high-volume periods.

If there is a significant delay with your order, we’ll do our best to help you track the package and resolve the issue as quickly as possible.

9. Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you need to update your address, contact us within 12 hours of placing your order. Once an order has been processed or shipped, we may not be able to make changes.

10. Contact Us

Have a question about shipping or delivery? We’re happy to help.

Email: service@holidaygrab.com
Response Time: Within 24 hours on business days