Return & Refund Policy

At HolidayGrab, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.

1. Return Eligibility

We accept returns within 60 days from the date your order is delivered.

To be eligible for a return, the item must be:

  • Unused, unworn, and in the same condition as received

  • Returned in its original packaging

  • Accompanied by proof of purchase, such as your order number or receipt

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Some items are not eligible for return, including:

  • Gift cards

  • Personalized or customized items

  • Final sale or clearance items

  • Items marked as non-returnable

  • Items that have been used, damaged, or altered after delivery

3. How to Start a Return

To start a return, please contact us at:

Email: service@holidaygrab.com

Please include:

  • Your order number

  • The email address used at checkout

  • The reason for your return

  • Clear photos if the item is damaged, defective, or incorrect

Once we receive your request, our support team will review it and provide the next steps.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping fees are non-refundable.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Refunds

Once your return is received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be processed within 2 business days to your original payment method.

Please note that your bank or payment provider may take additional time to post the refund to your account.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include your order number and clear photos of the item and packaging.

If the issue is approved, we’ll help make it right with a replacement, refund, or another suitable solution.

7. Contact Us

Have questions about a return or refund? We’re happy to help.

Email: service@holidaygrab.com
Response Time: Within 24 hours on business days